Four Questions to Ask Prospective Carpet Cleaners


Great carpet cleaning is part art, part science, and part plain old care and diligence. While many professional carpet cleaners have these parts covered, some of them don’t – you’ll want to avoid the ones that don’t. Thankfully, a bit of diligence on your part can help point you towards the most reliable carpet cleaners. All you need to do is take the time to gather a bit of information about your prospects by asking these simple questions:

Are You Licensed and Insured?

Accidents happen to the best of us – even professionals. Proper licensing and insurance held on the part of the carpet cleaner ensure that you’ll be covered in the event of a mishap. The company must be registered with the local government agency that issues licenses to contractors operating in this industry. It ensures if the company fails to keep part of its promise, you can make a complaint with the relevant government department.

The carpet cleaner must also be properly insured. There are different types of business insurance policies. The carpet cleaner must have specific property damage insurance policy; if the carpet technician damages any part of your property, his company’s insurance provider will be the party to offer compensation.

Are There Any Hidden Charges?

Professional carpet cleaners should not have any hidden charges, so any charges should be included in a quote provided to you. The terms will clearly explain what type of services you will receive. You will be able to confirm these details only if the contract is provided to you in writing, so be sure to get it before work begins.

Do You Guarantee Your Work?

Not every profession regularly guarantees the quality of their work, but carpet cleaners generally do take full responsibility for the services they provide. Reliable cleaners are confident that they provide quality services, and are not shy of offering guarantee on their work. You’ll want to stick with the companies that do offer guarantees that they will complete the work to your satisfaction.

Are Your Technicians Qualified to Do This Job?

Carpet cleaning is a technical job – one that should be handled only by a trained technician. This technician should be trained in operating industrial grade carpet cleaning equipment and knowledgeable in treatments for different types of carpet materials.

Chem-Dry, for example, has a Master Technician program to ensure that their technicians are trained in the latest carpet and upholstery cleaning technologies. The Chem-Dry carpet cleaning technician that I use has received additional certification from the Institute of Inspection, Cleaning and Restoration. I know that because I asked, and I began working with the local Chem-Dry because I liked their answer.

Well-established carpet cleaners are used to answering polite questions from prospective customers, so don’t be shy. Remember that you don’t need to become an expert on carpet cleaning certification or insurance to know if an answer is clear and satisfactory. What you do need to do to ask questions, and stick with companies and cleaning technicians that provide good answers.